It’s the coldest day of the winter, so Murphy’s law dictates that it’s naturally a great time for your home’s furnace to start showing the telltale signs of failure. This can be an especially daunting prospect if you have never had to deal with appliance repair — let alone the biggest appliance in your home. How do you choose a good heating, ventilation and air-conditioning(or HVAC) repairman? How, for the approximately $3,500 you are going to pay, do you even choose the right size with the right features? Here are a few questions to ask before you hire an HVAC contractor.
Are They Reputable?
Start your research by hopping online and identifying reputable HVAC contractors in your area. Visit their websites to get a feel for each company, and read their services and terms carefully. If you see a few that look like contenders, dig a little deeper to learn about their reputation. Check them out with your local Better Business Bureau; check with the LLR; call their references if they offer that option.
Are They Licensed, Bonded and Insured?
It’s a good idea to also check whether a company’s technicians are licensed. Most reputable technicians are licensed by NATE(the North American Technician Excellence program), which is the nation’s largest non-profit organization certification agency. ake sure the company itself is licensed, bonded and insured before working with them. In addition, make sure that technicians are cross-qualified to handle gas line installation and repair, and plumbing installation and repair, as both of these may be necessary to installing your new furnace. If not, ensure that the company has these types of professionals on hand, or within a working relationship, to help where needed and to inspect the final installation.
Are They Versatile?
Determine whether the HVAC company offers models from different manufacturers (Trane, Goodman, Mitsubishi, etc.), and if the technicians are trained in installing and servicing each brand. There are about 211 different brands of heating equipment, and thousands of different models, from low-budget items to full-feature and high-efficiency models. A company that offers only one or two brand names may have a good grasp on the intricacies of installing a particular model of furnace. The trade-off, though, is that you have far fewer options. Before choosing a furnace repair service, make sure they are capable of servicing your particular unit, but that they are versatile enough to offer more options if need be.
Do They Offer Additional Services?
To help you keep your furnace or air conditioner operating at its best, a good HVAC company should offer more than just installation and repair. Does the company offer any kind of preventative maintenance contract? Will they come and do tune-ups on your unit? Are they available for emergency repairs if the air conditioner goes out on the hottest day of summer?
Do They Offer Financing?
If you want a top-of-the-line model but can’t afford it, find out if your heating company offers financing. At AAA, we offer guaranteed financing, with payments as low as $59.99. Also keep in mind that your installation may qualify for local, state, or federal tax credits or rebates, so if you choose an energy-efficient model, ask your salesperson or technician about this benefit.
What Should I Look For In A Warranty?
Most HVAC contractors will offer a free, one-year warranty on the furnace (the manufacturer’s guarantee). At AAA Heating & Air, we offer a full 15 year labor warranty on any newly installed Full Replacement HVAC systems. Looking for guaranteed, quality workmanship and unparalleled customer service? Call AAA Heating & Air today at 803-920-3771 for all your HVAC needs