Mary Myers
★ ★ ★ ★ ★
August 16, 2024
AAA is a very good company and I would definitely recommend them to anyone that's considering getting an AC unit. From the office staff to the technicians they are very pleasant and helpful and they always get back with you right away. Technicians Ray and Alex came out to fix a situation with our unit and they were very professional and very knowledgeable and they figured out what the problem was and fixed it right away. Whether you need a new unit, or need a existing unit checked out and repaired AAA is the company to call.
G. Henry
★ ★ ★ ★ ★
August 14, 2024
Carl came out and corrected past installation issues (that I was informed of today) with my 4 year old HVAC unit. He was prompt, efficient, and an awesome troubleshooter. He effectively communicated issues and answered my questions regarding my A/C and cooling efficiency. He was professional, patient and kind. Thank you Carl, and AAA Heating & Air, LLC for a job well done and prayerfully pending lower energy bills!
Joanne Thompson
★ ★ ★ ★ ★
August 4, 2024
A lightening strike fried the control panel of my a/c unit. After several mishaps, AAA got it up and running. They fit me into their already crammed schedule as they knew the heat index was going to be 100+ degrees. Special thanks to Brian, Johnathan, Kayla and Travis for being so patient with my frazzled nerves. I am so grateful!! A special shout out to Raymond Reed. He found the underlying problem and stayed at the house to ensure the unit was going to continue running. He was so kind and reassuring. Excellent service!!
Jdjack
★ ★ ★ ★
July 31, 2024
Had an issue on an inspection for a repair and estimate. Travis with their service department reached out and made it right. I respect a company that acknowledges any missteps and works to make the customer satisfied.
Connie Cowger
★ ★ ★ ★ ★
July 30, 2024
Alex arrived on time to do routine maintenance. He was very polite as he listened to my concerns and explained everything in terms that I could understand. I feel that the job was done correctly. I came away with knowledge of all issues that need addressed and how to solve them.
Benjamin Jackson Jr.
★ ★ ★ ★ ★
July 19, 2024
Our down stairs air condition went out and we called AAA and They sent Travis out to give us a quote the next morning. Travis explained everything and a couple days later the technicians came out and professionally installed our new split system. 2 Days later the manager came out to make sure everything was done correctly. Everybody was professional and everything was done professionally. We're very please and more comfortable than we've ever been. The price was great and we recommend AAA for all your heating and air condition problems!!!
Kim Stewart
★ ★ ★ ★ ★
July 17, 2024
I had an AWESOME experience with this company from the phone call requesting assistance until the very end. The Tech did an excellent job keeping me informed on updates as it was happening. He was very knowledgeable, professional and made sure I understood every move he was making.
Make sure you contact this company for your heating and Air needs. You won't be disappointed!
Bryan Blevins
★ ★ ★ ★ ★
July 13, 2024
Even though I think we was done wrong with the 15 year warranty I will still have AAA do the service and repair on my unit. Alex the service man explained everything better than the last service man and the man that installed our unit. So with all the explaining about the warranty and the cost break on the repair we will ask for Alex when we call for any repairs. Only gave 5 stars because the repair man was helpful with our questions and had our ac unit up and going fast.
Chris Osborne
★ ★ ★ ★ ★
July 9, 2024
Today I received the best customer service I have ever experienced! I am beyond satisfied with the support that Danny provided with my heat pump/breaker issue. I would highly recommend him for a pay raise or promotion for his knowledge, wisdom and excellent customer service. Thank you!
Mike
★ ★ ★ ★ ★
July 4, 2024
The staff is friendly, polite and professional. In particular Alex Thoman the technician who worked on my A/C unit contacted me shortly before arriving. He was very cordial and professional, diagnosing the problem and advising me of the solution & cost. With my approval he ordered the part & returned to install it. Once installed he checked the unit making sure everything was running correctly. This is by far the best company I have worked with for Heating & A/C.
Art Cook
★ ★ ★ ★ ★
June 28, 2024
Just switched to AAA Heating and Air. The company I have been using for years has gone downhill. Everyone I've encountered at AAA has been very pleasant and knowledgeable. The repair I needed was addressed quickly and reasonably. A very pleasant experience.
Jessica Walker
★ ★ ★ ★ ★
June 27, 2024
Alex was very professional came when expected did more than expected, and we were very pleased with the outcome of our situation. They are very knowledgeable and it felt like he went above and beyond. So happy to be able to enjoy some cool air on these hot days. Definitely recommend the maintenance plan