I cannot speak about all there technicians, but Shannon was a breath of fresh air. After reaching out to another local company, we felt something was off, so we decided to opt for a second opinion. Within 15 minutes, Shannon was able to determine the issue and was very transparent about cost, time and expectations. He was also down to earth and was not pushing anything, just the facts. I found that to be very honest. I wish we would have call them first. Thanks team!